Refunds, Returns and Exchanges:
To process a return or exchange please obtain an RMA number by emailing a request via the Contact Page. Please provide your Order number and the reason for an RMA request in your email, and our customer service team will respond within 24 hrs.
Adult Toys & Lubricants:
Due to health and safety regulations, all adult novelty sales are final. We will gladly exchange or replace any defective merchandise within the initial 30 day period from purchase, after which the manufacturer provided warranty will apply via our Authorized Seller status. Please use the Contact Page to report any defective items within 30 days of delivery. Oils and lubricants may not be exchanged.
Exchanges permitted provided items are not worn or damaged. Clothing items may be exchanged for any other merchandise in the online store. Items for exchange must be processed via issuance of an RMA number issued by our customer service team.