Products are shipped in plain USPS or Fed Ex boxes or envelopes with a nondescript “Warehouse” return address.
Charge will appear as Rock Prod Inc. Please make a note, as you may not recognize on your statement as the site name will not appear.
Under no circumstances do we sell or share your personal information, or send any additional email or mail. We use only to complete your order.
Privacy & Security Policy
Customer privacy and security is of the utmost importance us. We want to assure every customer a discreet and safe shopping experience. Customer information will never be shared with or sold to any other business or organization. We do NOT send flyers, promotional offers or newsletters to your mailing address or to your e-mail address. Except for order and shipping confirmation emails, we never send emails or regular mail to customers unless they opt in to our email newsletter, or contact us first.
Security: How We Protect Your Information:
Our shopping cart software complies with the highest industry standards and uses technology such as Secure Sockets Layer (SSL) to encrypt personal customer information. This technology encrypts the purchase information you send over the Internet and guards the security of your online transactions. Once you click "Checkout", you have entered the the SSL security portion of our website. Secure URLs always begin with the code "https" rather than "http".
We are constantly upgrading our online checkout process to be as secure as possible by implementing the most up-to-date methods as required for merchants by the credit card companies. We have even exceeded their minimum security requirements to protect your information better. Your credit card is processed immediately, we do not store credit card numbers.
We use the most trusted and most vigorous SSL technology available. It offers the strongest 256-bit encryption which is an upgrade from the standard and widely used 128-bit encryption. We use SSL because we understand the importance of protecting your identity, your personal information and your credit card information. We would never compromise your personal information and have implemented the strongest security measures available and update constantly to keep on the cutting edge of internet security.
If you no longer wish to receive our newsletter and promotional communcations, you may opt-out of receiving them by following the instructions in each newsletter or communication or by emailing us with the request and you will be removed immediately.
We do not and will not store your credit card in our database. It is discarded the moment your card is authorized.
Order Forms and Account Creation Forms Updating of Personal Information Session ID Tracking Service Contacting Us
We request information from you on our order form and account creation form, including your contact information (such as name, email and shipping address) and financial information (order form only) (such as credit card number and expiration date). This information is used to fill your orders and for billing and shipping purposes only. If we have trouble processing your order, we may use this contact information to get in touch with you.
If your personally identifiable information changes, you may correct or update your information by login to your account through the login page and making the change on your account information page, or by emailing customer support. If you wish to remove your account from our store, please contact us by emailing our customer service departmentt.
Upon visiting our site, we assign you a unique Session ID and attempt to store that onto your computer in the form of a cookie. This is used to keep track of your shopping basket during your visit and between visits.
Our website's tracking service is used only to monitor traffic, page views, and referral trends. No personal information is collected through this tracking service.
If you have any questions about this privacy statement, the practices of this site, wish to have information about you deleted or opt-out of mailings you may send an email through our contact page or phone us at 1-877-423-7399.
Order Forms and Account Creation Forms
Updating of Personal Information